Returns
If it is not right, send it back within thirty days of delivery. We do not require a reason and we do not run you through a script designed to make you give up.
Email us with the order number and which item is coming back. We reply with the return address and anything you need to include.
Original packaging helps but is not essential. If it has gone and the product is unused, get in touch anyway and we will almost always still take it.
Return it unused inside thirty days and we refund the product cost. Return postage is yours, and a tracked service is worth it because we can only refund what arrives.
Send photos before posting anything. In most cases we ship a replacement immediately and do not ask for the original back.
Our cost entirely. Prepaid return label from us, correct item out as soon as you confirm.
Measurements are on every listing, but cupboards and sinks vary. If it genuinely does not fit, treat it as change of mind inside the thirty days.
We process within five business days of the return reaching us. Your bank then takes another three to five before it shows.
Returns after thirty days, items that have been used or washed, and anything sent back without an order number we can match to a purchase.
None of that affects your rights under Australian Consumer Law, which sit above our policy. Where a product has a major failure you are entitled to a refund, replacement or repair regardless of how long you have had it.
Most of these are sorted in a single reply, and it saves you paying for postage you did not need to.